Brisanje podataka

Podatke Instagram naloga koji je firma povezala u Social Media Agentu možete da obrišete na tri načina:

• U panelu: Društvene mreže → Povezivanje naloga → „Prekini vezu”. Pristupni token se briše odmah.
• U Instagramu: Podešavanja → Aplikacije i veb-sajtovi → uklonite aplikaciju. Meta nas obaveštava i token se briše automatski, a nalog se odvezuje u svakoj firmi u kojoj je bio povezan.
• Zahtevom za brisanje preko Mete: kada iz podešavanja Facebooka ili Instagrama zatražite brisanje podataka za našu aplikaciju, brisanje se izvršava automatski. Dobijate kod potvrde i link stranice na kojoj se vidi stanje zahteva (oblika https://api.startupsolutions.rs/api/v1/social/meta/data-deletion/…).

Šta se briše: pristupni token i sve što smo dobili od Mete — korisničko ime, ID naloga, dozvole, ID-jevi i linkovi objava.

Šta ostaje: tekstovi i slike objava koje je firma sama napravila u platformi, jer su to podaci firme, a ne podaci dobijeni od Instagrama. Firma ih briše u panelu.

Pošaljite mejl na info@startupsolutions.rs sa naslovom „Brisanje podataka” i navedite adresu e-pošte naloga i naziv firme. Zahtev potvrđujemo u roku od 2 radna dana, a brisanje sprovodimo najkasnije u roku od 30 dana i pisanim putem potvrđujemo šta je obrisano.

Podatke koje smo po zakonu dužni da čuvamo (npr. izdate račune) ne brišemo pre isteka zakonskog roka.

Dnevne rezervne kopije baze čuvaju se 14 dana, a kopije napravljene pre ažuriranja platforme dok ih ne zamene novije (čuva se poslednjih 10). Obrisani podaci nestaju iz rezervnih kopija tom rotacijom.

Ako za vašu firmu odgovaramo na poruke na Facebook ili Instagram nalogu, za te podatke važi izradawebstranica.rs/brisanje-podataka.

The data of an Instagram account that a business connected in the Social Media Agent can be deleted in three ways:

• In the dashboard: Društvene mreže (Social media) → Povezivanje naloga (Account connection) → "Prekini vezu" (Disconnect). The access token is deleted immediately.
• In Instagram: Settings → Apps and websites → remove the app. Meta notifies us, the token is deleted automatically and the account is disconnected in every business where it was connected.
• Data deletion request through Meta: when you request deletion of your data for our app from your Facebook or Instagram settings, deletion runs automatically. You receive a confirmation code and a link to a page that shows the status of the request (in the form https://api.startupsolutions.rs/api/v1/social/meta/data-deletion/…).

What is deleted: the access token and everything we received from Meta — username, account ID, permissions, post IDs and links.

What remains: the texts and images of posts that the business created itself in the platform, because they are the business's data, not data received from Instagram. The business deletes them in the dashboard.

Send an email to info@startupsolutions.rs with the subject "Data deletion" and include the account email address and the business name. We confirm the request within 2 business days, complete the deletion within 30 days at the latest and confirm in writing what was deleted.

Data we must keep by law (e.g. issued invoices) is not deleted before the legal retention period ends.

Daily database backups are kept for 14 days, and backups made before platform updates until newer ones replace them (the last 10 are kept). Deleted data disappears from backups through this rotation.

If we answer messages on a Facebook or Instagram account for your business, that data is covered by izradawebstranica.rs/brisanje-podataka.